PRé is looking for full-time (80-100%) experienced Product & Support Specialist who will join our team in Amersfoort, the Netherlands preferable starting on 1 March 2022. Are you an enthusiastic, proactive and organized professional with a passion for sustainability who wants to have more meaningful impact? Do you make sure that each customer receives excellent service? Would you like to work on SimaPro  software solutions in a growing international organization to contribute to a positive change in the world? Then you might be the new colleague we are looking for.

About us

At PRé, we help companies turn sustainability strategy into action. Our fact-based consulting services, training and software solutions are grounded in our 30 years of pioneering experience in life cycle thinking.

Organizations reach out to us to measure, improve and communicate their sustainability performance and to help them shape their strategy with regards to sustainability metrics. Our trusted SimaPro software solutions are supported by professional consulting and capacity- building services. With everything we do, we strive to get closer to a more sustainable world through our science-based approach guided by innovation, transparency and collaboration values. 

What you will be doing

 As part of the SimaPro Support team, our aim is to empower and assist the growing number of SimaPro users worldwide. Whether it is helping them get the most of our software solutions or guiding them in developing LCA models to enable effective decision-making, joining the SimaPro Support team means working alongside a dedicated, enthusiastic group that always puts the user first.

As a Product & Support Specialist you are the first point of contact to SimaPro customers. You help them troubleshoot technical issues and give advice on using SimaPro for reaching their LCA goals. In addition, you will also be involved in the coordination and development of SimaPro – one of the leading LCA software worldwide. 

  • Provide excellent technical support in a timely fashion, following the service level agreements with customers.
  • Along with the current SimaPro Product Specialist, coordinate the development and implementation of new releases of SimaPro desktop, including acceptance testing.
  • Provide basic LCA modelling support in the form of LCA support packages to SimaPro users.
  • Develop and update support knowledge for internal and external audiences

What you will bring along

As a company that highly values diversity, curiosity, and collaborations, we are open to people from different professional and educational backgrounds. However, the ideal person for this role would fit the following criteria:  

  • You have HBO or above working and thinking level
  • More than 5 years of experience in software technical support  and/or LCA modelling
  • You have extensive knowledge and experience of LCA and using SimaPro
  • Affinity with sustainability is a must
  • You are a team player who shows this by actively seeking collaboration and who is open to support colleagues.
  • You are an organized, proactive and enthusiastic person with passion for sustainability
  • You are a great communicator with excellent command of English, spoken and written; Dutch is nice to have
  • You can work independently, think along and see opportunities for development.
  • You have EU citizenship or work permit

What we promise

Working with us, you’ll be part of a highly diverse global culture that puts people first; our own and our customers. Our team of change-makers is passionate about sustainability and science, working together to solve challenging environmental and social problems. To sustain this passion, we make sure our people derive a sense of purpose, mastery and autonomy from their work. We believe in constant learning and knowledge sharing – and we give our employees the tools to develop to their fullest potential. We work efficiently and effectively, taking responsibility for the work we do, keeping our commitments with integrity and honesty, living up to the company’s core values.

At PRé, you’ll find: 

  • A creative, inspiring and challenging international work environment with an open and informal culture.  
  • A thoughtful group of colleagues, with much personal attention, and an employer who keeps a great eye on work happiness and job satisfaction. 
  • Competitive compensation, excellent personal development opportunities, on-the-job training and great responsibilities – all while contributing to a better world.  
  • Excellent remote working conditions and flexible hours to support your work-life balance.  
  • And, since we’re in the Netherlands, our job offer wouldn’t be complete without public transport compensation and a bicycle plan. 

Additional information

Following the pre-screening of applications, we will invite you for a first interview. After a successful first interview, we will conduct a second round. Following success in the second round, we may conduct a formalized screening and assessment of your capabilities and skill level.

We’d love to see your application

If you recognize yourself in the profile and feel the drive to make a change, we’d love to hear from you! To apply, please send your CV and cover letter to Vera Vigh, Junior HR Advisor, email: vigh@pre-sustainability.com before 15 February. For more information about this position, you can contact Ruba Dolfing Fanous, Senior Customer Service Specialist: fanous@pre-sustainability.com.